Privacy Policy rm10 — Our Commitment to Protecting Your Data
Your privacy is rm10's top priority. This document explains how we collect, use, store, and protect your personal information when you use our entertainment platform in Malaysia. Please read it carefully to understand your rights and the protections we provide.
Information We Collect
When you register and use the rm10 platform, we collect various types of information to ensure a seamless, secure, and personalised user experience. The types of information we collect are as follows:
Account Information: Full name, email address, phone number, date of birth, and encrypted password collected at registration. This information is used to verify your identity and manage your account securely.
Device & Browser Information: IP address, browser type, operating system, screen resolution, and login session data. This helps us detect suspicious activity and improve platform compatibility across devices, including smartphones widely used in Malaysia.
Payment Information: Transaction details in MYR, payment methods used such as bank transfers and local digital wallets, as well as deposit and withdrawal history. Full card numbers or bank account numbers are never stored on our servers.
Usage Data: Gaming records, betting preferences, session duration, and pages visited within the rm10 platform. This data is used solely to improve service quality and the user experience.
- Account & Identity Information
- Device & browser data
- MYR Transaction Records
- Cookies & Session Data
- Platform usage history
How We Use Your Information
Platform Operations & Support
The information collected is used to process registrations, verify logins, handle financial transactions in RM, and provide responsive customer support. Without this data, rm10 cannot effectively and securely carry out the platform's core functions. Every support request you submit also requires account information to be handled accurately and promptly.
Security & Fraud Prevention
User data helps us detect and prevent fraudulent activity, money laundering, and unauthorised access. Our systems automatically monitor unusual usage patterns and take immediate preventive action to protect your account. This ensures rm10 remains a fair and secure environment for all users in Malaysia.
Experience Enhancement
Analysing usage data allows us to better understand the needs of Malaysian users and improve the platform's interface, speed, and content. Every update we make is guided by real user feedback and usage patterns. Our goal is to make rm10 the most user-friendly and responsive platform in the local market.
Communications & Promotions
With your consent, we use your email address and phone number to send account notifications, relevant promotions, and platform updates. You may opt out of marketing communications at any time through your account settings. We will not share your contact details with third parties for their own marketing purposes.
Cookies & Tracking Technologies
Rm10 uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. Cookies are small data files stored on your device when you visit our platform.
Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting overall platform functionality.
Analytics Cookies: Helps us understand how users interact with the platform, which pages are visited most frequently, and where users encounter issues. This data is used in aggregate form without identifying individual users.
Preference Cookies: Saves your preferences such as language, display settings, and game choices to deliver a more personalised experience on every visit. These cookies help us recognise you as a returning user and tailor the display to your previous preferences.
You can manage your cookie settings through your browser at any time, though disabling certain cookies may affect the functionality of the rm10 platform.
Data Storage, Security & Sharing
All personal data collected by rm10 is stored on servers secured with SSL encryption technology and stringent technical security measures. Access to personal data is restricted to staff who require it to carry out their duties.
Your data is retained for as long as your account is active or as required to fulfil our legal and regulatory obligations. Upon account closure, personal data will be kept for a specified period in accordance with Malaysian legal requirements before being securely and permanently deleted.
Third-Party Sharing
Rm10 does not sell or rent your personal data to third parties for marketing purposes. We only share necessary information with legitimate payment processors, technical service providers bound by confidentiality agreements, and relevant authorities when required under Malaysian law. All third parties involved are obligated to uphold data protection standards equivalent to our own.
Technical Security Measures
The rm10 platform employs data encryption in transit and at rest, next-generation firewalls, regular security scans, and real-time threat monitoring. Our security team continuously monitors for new threats and keeps our protection systems up to date. That said, we remind users that no online system can guarantee absolute security.
Your Rights as a User
You have the right to request a copy of all personal data we hold in relation to your account. Access requests can be submitted through the rm10 support team and will be processed within a reasonable timeframe. We will provide the information in a clear and usable format.
If you find any inaccurate or outdated personal information in your account, you have the right to request an immediate correction. You can update certain details directly in your account settings or contact our support team for more substantial changes. Keeping your data accurate is essential to the security of your account.
You may request deletion of your personal data by closing your account and submitting a written request to the rm10 support team. Requests will be processed subject to record-keeping obligations under Malaysian law. We will notify you of your request status within the stipulated timeframe.
Policy Changes & How to Contact Us
Rm10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated via in-platform notifications or email to registered users before they take effect.
Your continued use of the rm10 platform after any policy changes take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
This Privacy Policy is governed by Malaysian law, including the Personal Data Protection Act 2010. Any privacy-related disputes will be resolved in accordance with the procedures established under the applicable legislation. For any questions regarding your data privacy, please contact our support team or refer to the FAQ for more information.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding your personal data, our team is ready to assist you at any time.
Monday – Sunday, 9am – 11pm